|
Our
Managed Services plans provide everything you need to monitor, maintain,
support, and administer your network 24 hours a day, 7 days a week, 365
days a year, for a fixed, predictable monthly fee.
Our Managed Services plans include the following features:
- Experienced engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
- Mixture of on-site and remote support
- Purchasing expertise to provide hardware and software quotes, inventory of software licenses, and management of software subscription renewals
- Help Desk support
- 24x7x365 on-call availability
- No additional charge for emergencies that affect the entire organization
- Periodic CIO visits to review our relationship and discuss any recommendations
- Enhanced reports showing overall network health, critical observations, and network availability and utilization, in addition to detailed records of all service requests and resolutions
- Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-related contact information, etc.
|